Customer Case Studies
The IT group at ProLogis needed a way to improve service response for property managers in North America. Based on a customized solution, for Common Area Maintenance (CAM), the process required online participation from the internal customers to review and approve charges for their facilities. Time for customers to complete this operation was becoming a problem in some cases. In past years, IT had seen an increase in the time required for customers to execute CAM related queries, with certain operations running for excessively long periods.
Digital Media develops and operates real-time delivery of multi-media content for retail delivery. Their system enables customers at a major mass market retailer to offer individual song downloads from their internet retail website. The high traffic and purchase volume experienced by this dominant retailer, especially during peak seasons, requires that Digital Media monitor and optimize performance for this business critical operation.
Customer is a U.S. based, Fortune 100 financial services organization who operates over 150 servers ranging from 2 to 24 CPU each running Oracle RDBMS. Databases support a wide range of applications including financial and accounting operations, billing, eCommerce, customer relations, call center, and project management Faced with frequent and varied performance problems and response time variations the DBA team was forced to add hardware and Oracle CPU licenses as a standard procedure to maintain acceptable performance levels.
GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. On an outsourced basis, GSI Commerce provides a comprehensive, integrated and centralized e-commerce platform which includes technology, logistics, customer care and marketing services. Before Thanksgiving 2005, GSI Commerce noticed that a nightly process it used to update its merchandise databases was not performing as needed. To get to the answer, GSI Commerce turned to Ignite™ for Oracle. Within 24 hours, the DBA team had installed, monitored, identified, and fixed the issue. Ignite identified the specific SQLs and the I/O bottlenecks causing the delays.
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Ignite delivers results they cannot achieve with conventional approaches. Ignite users
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Case Study: ProLogis
Case Study: Digital Media Performance
Case Study: Insurance
Case Study: GSI Commerce—Internet Retail
